WinQuote Wealth is accredited to the following regulated bodies:
These accreditation give WinQuote Wealth access to over 20 Lender (Though FAST Group). Please don’t hesitate to talk to talk with our consultants to obtain further information.
WinQuote Wealth has also obtained its own Australian Credit Licence. Our ACL No is 385541. The accredited party is:
WinQuote Finance Pty Ltd ABN 95 085 397 379
As a member of COSL, this ensures that WinQuote Finance has an external dispute resolutions system in place. Our COSL Number is 401024
WinQuote Wealth refers its Financial Planning and Risk insurance business to the following accredited party:
Vijay Reddy DIP FS (FP)
Authorised Representative 336953
AAA Financial Intelligence Pty Ltd AFSL No. 312478
Our Dispute Resolution Policy
At WinQuote Wealth we value our customers and are committed to providing a fair and prompt resolution to any disputes or complaints which may arise.
If you do have any concerns, please contact us promptly so that we can learn how to serve you better and continually improve our customer service. In the majority of cases complaints are merely misunderstandings which can be resolved during a telephone conversation with our Complaints Contact Person.
Our Complaints Contact Person is Vijay Reddy, Director of WinQuote Finance Pty Ltd and can be contacted as follows:
Over the phone on: 02 99299733
Via fax on: 02 99299711
Via email: vijay.reddy@winquote.com.au
By Mail: Suite 7, 345 Pacific Highway North Sydney NSW 2060
In Person at: Suite 7, 345 Pacific Highway North Sydney NSW 2060
If you chose to email, fax or write to us with a complaint, you will receive an acknowledgement that we have received your complaint.
The Complaints Contact Person, or an impartial Deputy Complaints Contact Person acting on their behalf, will assist you with the complaint and advise if any further information is required. The Complaints Contact Person will liaise with management and staff at WinQuote Finance to find answers for you to resolve the complaint if appropriate determine a fair remedy. You will be informed at each stage of the process and of all decisions made.
If you are not satisfied with the result of your complaint you may wish to contact Credit Ombudsman Service Limited.
Unless there are exceptional circumstances, we will respond to your complaint within 45 days of receipt of the initial complaint. If we are unable to resolve the complaint within 45 days we will:
- inform you of the reasons for the delay
- specify a date when you can reasonably expect a decision
- notify you of your right to contact Credit Ombudsman Service Limited.
All complaints will be investigated at no charge to you.
Credit Ombudsman Service Limited may be contacted as follows:
Phone: 02 9273 8400
Fax: 02 9261 2798
Email: info@cosl.com.au
Address: Level 7, 287 Elizabeth Street
Sydney NSW 2000
Mailing Address: PO Box A252
Sydney South NSW 1235
Website: www.cosl.com.au
